A practical guide to Treating Customers Fairly
As the FSA has taken a principle based approach to the implementation TCF, we all from time to time question if what we are doing is inline with FSA expectations and will be sufficient to demonstrate that we are treating our customers fairly.
To help firms understand their TCF obligations and to demonstrate that they are treating their customers fairly, Professional Edge has put together a resource pack which provides firms with useful tools and information which allows them to review their understanding and approach to TCF. In addition we believe that it is important for firms to understand what TCF means to product providers and to help firms with their due diligence; we have included information regarding AXA Winterthur Wealth Management’s approach to TCF.
What does the pack cover:
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What does Treating Customers Fairly mean to you and your business?
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Self Assessment Tool
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TCF - Business as Usual
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Management Information best practice guidance
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Management Information review template
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Provider/Distributor responsibilities
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What TCF means to AXA Winterthur Wealth Management?
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Do you know what your clients think of you?*
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Investor in Customers*
Click here to access the resource pack (pdf)
* Please note there is a cost for this service